General FAQ
Frequently Asked Questions
Problems:

Click on the question or issue below to view a possible solution...
Solutions:

Forgotten Username or Password

The Supply Chain Academy allows users to retrieve forgotten login information by providing the email address associated with an account. The corresponding login information is then immediately sent to that address.

Click here to access the login information retrieval form.

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Minimum System Requirements for the Supply Chain Academy

(A full list of requirements can be downloaded by clicking here)
  • Operating System: Microsoft Windows: Preferably Vista or XP (though earlier versions may work if the browser is updated)
    Note: Macintosh or other non-Windows systems are not supported by the SCA site
  • Browser: Internet Explorer 6.0 or higher (updates are available here)
  • Adobe Flash 9.0 plug-in for Internet Explorer (updates are available here)
  • Adobe PDF Reader 6+
  • Internet Speed: 56K+, but preferably broadband
  • Sound Card and either Speakers or headphones are required for many courses
  • Because the site makes considerable use of JavaScript and ActiveX controls, *.supplychainacademy.com should be added to the ‘trusted sites’ domain list within Internet Explorer’s security settings (see how)
  • Session Cookies must be allowed (see how)

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Security Warnings or 'Page Cannot Be Displayed' error at Login

The Supply Chain Academy has recently updated the SSL certificate used to provide the secure https connection. This may cause a small number of users to see a certificate security warning, or a 'page not displayed' message at login.

It is safe to click 'yes' if asked whether to accept the validity of the Supply Chain Academy security certificate. The certificate authority is listed by default in standard installations of Internet Explorer, but there are some versions of the browser with non-standard certificate authority lists that may experience this issue.

If answering 'yes' to the warning does not solve the problem, or you are seeing 'page cannot be displayed' at login, you may benefit from the following adjustment to Internet Explorer:

1.) Open the Internet Explorer "Tools" menu and select "Internet Options".
2.) Select the "Security" tab and click the "Trusted Sites" icon.
3.) Click the "Sites" button. This will open a new window. In this window, there is a check box at the bottom. Please be certain that this box, "Require server verification (https:) for all sites in this zone", is not checked.
4.) In the "Add this Web site to the zone" field, please enter *.supplychainacademy.com (this includes the asterisk at the beginning of the address).  Click the "Add" button.
5.) Click OK to return to the "Internet Options" window.
6.) Select the "Trusted Sites" icon again and click the "Custom Level" button at the bottom of the window. This will open the "Security Settings" window.
7.) In this window, please be certain that all options are set to either "Enable" or "Medium-Low".
8.) Click OK to return to the "Internet Options" window, but do not close the "Internet Options" window.
9.) In the "Internet Options" window, select the "General" tab and click the "Delete Files" button.
10.) Click OK to exit out of all Internet Explorer settings windows and restart your Internet Explorer browser.

If the problem persists, please contact SCA Technical Support using the Support Request Form or by e-mail to support@supplychainacademy.com.

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Pop-up Blocker problems

To properly access the SCA site, you will either need to have any pop-up blockers on your computer disabled or modify them to accept pop-up windows from www.supplychainacademy.com.

Note that you may have more than one of these pop-up blockers installed on your system. They are usually found in free browser toolbars (for example, the MSN toolbar ), and sometimes in security applications like Norton. While we cannot show how to disable all pop-up blockers, we have instructions below for disabling three of the most common: the Internet Explorer blocker, and those found on the Google and Yahoo toolbars.

1) The Explorer Pop-up blocker. For users of Windows XP Service Pack 2, this pop-up blocker is built into the menus of Internet Explorer itself. You can see if you have this blocker by clicking on the “Tools” menu, as indicated here, and looking for a line that reads “Pop-up Blocker”. If it’s not there, then you don’t have this pop-up blocker. If it is there, go to the right as indicated in the screenshot and click the “Turn Off Pop-Up Blocker” option. Then try again to enter the SCA site.
Screenshot of Turning Off IE Pop-Up Blocker

2) The Google Toolbar Pop-up blocker. If you see this toolbar near the top of your browser, open your browser window to the SCA page and click on the button that says something like "5 blocked" to disable pop-up blocking for the SCA site. It should now show "Popups okay" (indicated in the screenshot below). Then try again to enter the SCA site.
Screenshot of Turning Off Google Pop-Up Blocker

3) The Yahoo Toolbar Pop-up blocker. If you see this toolbar near the top of your browser, click on the pop-up blocker toolbar icon, as indicated here, and uncheck the line labeled “Enable Pop-Up Blocker”. Then try again to enter the SCA site.
Screenshot of Turning Off Yahoo Pop-Up Blocker

If these solutions do not solve the problem, and you are still denied access to the SCA site because of a persistent pop-up blocker, we suggest you contact the local tech support people in your office and ask them to help you disable any other installed pop-up blocker security software.

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Add SCA to Internet Explorer's Trusted Sites list

To ensure trouble-free use of the SCA, it can be very helpful to add the domain of the the Supply Chain Academy to your browser's list of "Trusted Sites." To accomplish this:
  1. Click Internet Explorer's Tools menu and select the "Internet Options..." menu item. 
  2. Click the Security tab along the top of the Internet Options window which opens.
  3. Click the icon of a checkmark within a green circle labeled Trusted sites and then click the "Sites..." button below it.
  4. Beneath the prompt "Add this Web site to the zone" type the following: *.supplychainacademy.com
  5. Click the Add button at the right side of the window, and then click OK at the bottom of the window.
  6. Click OK again to close the Internet Options window and return to your browser.

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Bad Login or Cookie

If you used the correct login information but the page just reloads, you may need to enable browser 'cookies' for the SCA site. To do this, follow these steps:
  1. Open an Internet explorer Browser Window Click on the Tools-menu in Internet Explorer
  2. Click on the Internet Options item in the menu - a new window opens.
  3. Click on the Privacy tab near the top of the window.
  4. Click on the Sites button - a second new window appears
  5. Add this address to the 'Address' field and click 'Allow': supplychainacademy.com
  6. Click OK on each window to exit.
If the problem persists, please contact SCA Technical Support using the Support Request Form or by e-mail to support@supplychainacademy.com. 

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Manage Your Password and Account Information

To manage your personal information, enter the SCA site and click the Manage Your Account link in the lower-left of the screen (at the bottom of the left column), click on "Welcome [Your Name]" in the banner at the top of the page. A window will appear where you can edit your Name, Email, Phone, Address, Login, or Password.

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