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Customer Support


We're Here to Help.

The customer support center is backed by knowledgeable people dedicated to effectively and efficiently answering your questions. If you have questions or issues while navigating the site, or when accessing a learning asset, please contact us by telephone, or by completing the Support Request Form, below.

For Internet connectivity or performance issues, or for issues related to your specific computer’s software or operation, we ask that you contact your local technical support or helpdesk services first. Your local support is better equipped to provide the first level of support and assistance for these types of issues.

 

Supply Chain Academy Technical Support Request Form
Fields marked with an asterisk (*) are required.
 
Your Contact Information
(edit the fields as necessary)
*

Name:

  
*

Email:

  

Phone:

  
*

Company:

  

Problem:
*

Please select a problem category:

*

Detailed Description:

(for example: the steps to reproduce the problem, the exact text of any error message, etc.)

  
 
Additional Information:		  
I am connecting from:
 An Office
Home
      My internet connection speed is:
      My computer uses the following operating system:

Send Information:
  Send me a copy of this Support Request
 
 
Hours of Service

The Customer Support Helpdesk is available:

Monday - Thursday 6:00 AM - 11:00 PM GMT-6 (CST)
Friday 6:00 AM - 4:00 PM GMT-6 (CST)
Sunday 5:00 PM - 11:00 PM GMT-6 (CST)
 

Current Support Center Time

9:28:40 PM GMT-6 (CST)

Customer Support Helpdesk Contact Information

Email Support: complete the Support Request Form above, or email us directly at: Support@SupplyChainAcademy.com

Telephone Support:
 +1.614.224.0671
 
When contacting the Customer Support Helpdesk by email or phone, please have the following information ready:
  • Your username, password and phone number
  • Your computer hardware configuration/operating system
  • A description of the problem including the steps to reproduce the problem, the exact text of the error message, etc.

The Customer Support Helpdesk is closed on the following legal US holidays.
Legal Holiday Day Observed
New Year's Day January 1, 2010
Memorial Day May 31, 2010
Independence Day July 4, 2010
Labor Day September 6, 2010
Thanksgiving Day November 25, 2010
Christmas Day December 25, 2010

Supported Products

The Customer Support Helpdesk is designed to address concerns related to the following products as related to this website:

  • eLearning Courses
  • Administrative Access Interface
  • Internet Explorer
  • Discussion Forums
  • Login Issues
  • Site availability issues

The Customer Support Helpdesk supports the following platforms:

  • Windows Vista
  • Windows XP
  • Windows 2000/NT
  • Windows 98
Feedback

 

We're interested in your comments, questions, suggestions and ideas.
 

info@supplychainacademy.com